Support
Administrative matters
Departmental Administrative Officers (DAOs)
DAOs handle other formalities for COAS and VISCs, such as COLAs, subsistence allowances, invitation letters and conventions d’accueil, allocation of phone numbers and internal addresses, duty travel, etc.
Experiment Secretariats
In addition to space management, event management and membership database management, Experiment Secretariats take care of the registration of External Participants in an Experiment, access to experiment data, invitation letters and conventions d’accueil, allocation of phone numbers and internal addresses, duty travel, subsistence and cost of living allowances, etc.
Human Resources
The CERN Human Resources Department handles matters related to careers as well as financial and social benefits for all categories of personnel (except Users, COAS and VISCs).
Users Office
The Users Office handles all the formalities relative to contracts of association and Host-State documents (Swiss and French work and residence permits) for Users, COAS and VISCs, and provides general information and support.
Dispute Resolution
CERN Ombud
The purpose of the CERN ombud is to provide impartial advice and guidance; to help resolve interpersonal disputes; to listen, share and examine preoccupations or problems; and to guide people at CERN in applying the CERN Code of Conduct.
CERN's response channels in case of inappropriate behaviour / misconduct / harassement
Health
Medical Service
This service has various aims in occupational medicine.
Occupational Health and Safety
The CERN HSE handles occupational health and safety matters at CERN.
Social Affairs
Social Affairs Service
This service offers support in a variety of professional and private circumstances, including taxes, childcare, education and integration in the Local Area.
For Employed Members of the Personnel:
I have a question, who can I contact?
My career and experience at CERN